Branch Manager

Title: Branch Manager

Reporting To: General Manager

General Responsibilities 

Responsible for managing the Branch Office in order to meet the needs of customers in the Coast region.

Essential Duties

• Manages the Branch Office in order to meet the needs of customers in the region.
• Works with management in establishing growth, sales, and profit objectives for the branch;
• Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
• Makes certain that all office operations are performed in accordance with established company policies and procedures.
• Provides for the proper security, maintenance, and cleanliness of the office;
• Maintains records and prepares required monthly reports.
• Communicates with other departments to assist in answering questions and resolving issues.
• Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
• Ensures that all sales and customer service reporting information is provided on a timely basis.
• Conducts regular scheduled sales and customer service meetings; actively encourages staff to build customer relationships.
• Serves as an active member of the office customer service team and is held accountable for sales performance;
• Interacts with senior management and other officers to further expand the portfolio of the company.
• Understanding of the Coast Region is an added advantage.

Qualifications:

• Degree in Marketing or any relevant Management course.
• At least 2 year experience in Management position.
• Understanding of the Coast Region.
• Good presentation and communication skills.

Interested candidates who meet the above profile to apply with detailed CVs to: cvs@careerdirections.co.ke  or recruitment@careerdirections.co.ke by 1st December