Customer Service Coordinator

Our client, an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service is looking forward to fill in the following positions;

Customer Service Coordinator

Eligible candidates should meet the following requirements;

• Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering 
• or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering 
• or a Minimum 2 years’ Information technology Installation industry experience
• Must have a minimum of two (2)years experience as a Customer Service Coordinator in an  ICT firm
• Must have Extensive certification in Project Management and customer care
• Proficiency in Microsoft Visio and Microsoft Project applications.
• Should have been exposed to Prince2 Project Management Methodologies.
• Knowledge of Information Technology Project management.

Networking Solutions Product Manager

Job Responsibilities 

Being the Networking Solutions Product Manager directly responsible for the Networking Solutions portfolio via:

Strategy: - Selection of appropriate products solution [pricing, quality, features, critical advantages, integratebility and provide an annual product solution roadmap plan.

Product management :- Pricing, negotiation, min & max stock holdings, forecasts

Project manager / Customer Service agent and Sales Staff: -Responsible for Directing, Training & Technical aspects of sales and design, including Exhibitions, Trade shows etc.

Resellers: - Assisting with Training & Technical aspects of sales and design.

Technical / Installation staff  :- Managing and  directly involved in Training of technical staff, technical installation, support, configuration and commissioning of projects for efficient performance of the Networking Solutions portfolio 

Records: - Ensuring that all the transactions and activities related to the Networking Solutions portfolio are well recorded and are up-to-date in the Customer Relationship Management System (C.R.M).

Reports: - Ensuring that all the reports, analysis and feedback relating to the performance of the Networking Solutions are prepared and presented as required by the top management.

Product and Solutions Marketing :- Ensuring that the Telephony solutions are well marketed to both the employees and potential clients to arouse interest and drive sales

Eligible candidates should meet the following requirements;

• Bachelors Degree in Business Information Technology / Bachelors Degree in Electrical / Electronic Engineering 
• or Higher National Diploma in Electrical / Electronic Engineering
• Minimum 5 years’ Computer Networking systems industry experience
• Certification in CCNA, Professional Computer Networking Installation courses.
• Ability to develop product strategy plans consultatively with relevant stake holders.
• Having had experience in large integrated system technical sales, design, implementation and commissioning

Knowledge Requirements

• Project Management and Audit Reviews
• Computer Networking systems Design
• Computer Networking systems Integration
• Good products knowledge
• Structured cabling

All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com. 

Please indicate your expected salary. 

The candidates should indicate the position applied for in the subject line. 

Only qualified candidates will be considered