Regional After Sales Manager

Summary: Our client, a multi-business enterprise comprising automotive and non automotive business, strategically located to ensure optimal service and delivery output to all customers is looking to fill the position of a Regional After Sales Manager.

Reporting to the Divisional General Manager – Agriculture Division, he/she will be responsible for the overall service and parts business in the Region.

Key Responsibilities

Your key responsibilities will include:

• Responsible for all Agricultural Division Service and Parts business through the whole East African region.
• Ensure the profitability of each department; Service and Parts in the E.A Region through the branch and dealer network
• Work closely with the regional branches and dealers in ensuring the franchise standards are met and maintained for both Parts and Service.
• Manage the recruitment of qualified people in line with overall business plan in order to provide good and quality after sales service.
• Overall responsibility for all technical issues for the Agricultural Division and communicating directly to the suppliers with regards to any technical issues
• Handle all warranty issues and communicate directly with suppliers with regards to issues and follow up with credits due to Division from suppliers.
• Carry out Parts scaling and ensure order process is in place to support the machines throughout the region.
• Plan a technical training program on a continuous basis for both parts and service for the staff across the region.

Qualification and Experience

• University degree in Agricultural Engineering from a recognized university
• Additional training in Customer Relations Management is an added advantage
• At least 5 years experience in similar position from within the Agricultural Machinery sector

Competencies and Skills

• Strong Customer Relation skills
• Ability to analyze problems effectively and solve complex issues
• Result oriented
• Self motivation and ambition for personal and professional achievement
• Proactive with a strong sense of urgency
• Able to build relationships and networks
• Strong communication and negotiation skills
• Ability and willingness to travel extensively within the region
• Competent driver with clean driving license

How to apply: 

Send your application including a cover letter indicating your desire to work with our client a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 6th December 2013

Adept Systems

Management Consultants

P O Box 6416, Nairobi, GPO 00100

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.