Beneficiary Accountability - Assistant Officer

Organization: Adeso - African Development Solutions 

Position Title: Beneficiary Accountability - Assistant Officer

Reporting to: Deputy Country Director

Working with: Programme team in Nairobi, CARSP Somalia Project team

Program / Duty station: Nairobi with field travel

Start date: Immediate

Duration: 1 year, Renewable

Organizational Context: Adeso is an expanding and vibrant African based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. 

Our belief that economic, social and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. 

We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

For the past 20 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. Adeso has programs in Somalia, Kenya and South Sudan.

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development.

Position Summary: Adeso serves vulnerable populations in North East Kenya, Somalia and South Sudan. We implement programs in the areas of Food Security and Livelihoods, WASH, Environment, Education and Emergency Response. 

Adeso is also an important stakeholder in cash based programming; having pioneered cash-based transfers in Somalia and actively contributed to the community of practice since 2003.

Position Purpose: This position will mainly assist the deputy country director in managing office activities and handle complaints and feedback from a range of stakeholders such as beneficiaries and will support the Somalia cash based projects.

Specific Roles and Responsibilities

• Handling of a centralized telephone based complaints mechanism.
• Primary phone coverage (first to answer all incoming calls).
• Contacting beneficiaries and stakeholders to collect feedback on project activities.
• Data entry and management of database on complaints response mechanism.
• Oversee all administrative aspects of seminars including registrations, confirmations, certificates, badges & evaluations, preparation and mailing of materials to seminar sight.
• Timely feedback to program team on complaints and concerns raised by communities on project activities.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
• Recommend practical procedures for reviewing and resolving complaints.
• Communicate and disseminate complaints handling procedures, policies and tools as appropriate.
• Participate in meetings and reviews on project M&E and accountability systems.
• Field visit to support project teams on beneficiary accountability and learning systems.
• Filing materials in general files area.
• Ensure compliance to all Adeso and donor policies as well as program procedures and guidelines.
• Contribute to enhancing the visibility of Adeso across key stakeholders.
• Assist country directors in developing and instituting methods for quality control and accuracy in membership, conference, and other databases.
• May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required.
• Perform other duties as will be assigned.

Skills and Qualifications

• Degree in Social Sciences, Food Security or related fields.
• Certification in monitoring and accountability is a very strong asset.
• At least 1 year of related work experience, preferably for an International Non-Governmental Organization (INGO).
• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.
• Excellent organizational skills: the ability to work independently & productively in a fast-paced environment and ability to effectively see projects through from start to finish.
• Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with a variety of people in a multi-cultural and multi-site environment.
• Flexible work attitude, proactive and demonstrated creativity: the ability to work productively in a team environment and the ability to problem solve creatively with minimal guidance.
• Fluency in English and Somali - both verbal and written is required.
• Excellent Computer skills: proficient in all MS Office, and some knowledge of database management would be an asset.

Desirable Skills:

• Time management, with multiple priorities.
• Detail oriented, discreet, tactful, courteous.
• Ability to work independently, set priorities, juggles tasks, and meet deadlines.
• Initiative and innovation in assessing situations, troubleshooting, teambuilding.
• Experience in cash based programming preferably in the Somalia context.

Application Processes

This is a challenging opportunity for a dedicated and highly motivated professional.

If you would like to join this dynamic team, please submit your application to jobs@adesoafrica.org, quoting the position in the email subject matter clearly indicating the subject of the position in the envelop, by 5th June, 2014.

Each application should be addressed to the Human Resource Officer-REGAL IR and include the following:

• An updated CV; and
• And application letter which should include remuneration requirements and contact information for three work-related referees.

Applications not including all of the above information will not be reviewed. 

Applications will be reviewed as we receive them. 

Only short-listed candidates will be contacted.

Adeso is an equal opportunity employer and female candidates are strongly encouraged to apply.