Senior Group Manager

Position Vacant: Senior Group Manager / MFS Technical Operations

Job Description   

•  Responsible for managing Operations for Mobile Money  and MS VAS  Services for Telecom Operator 
• Manage Client communication with Technical, Business and Sr Mgmt  at Operator
• Responsible to deliver all Contractual scope and meeting KPIs/SLAs with no penalty
• Responsible for C-SAT for overall Operations
• Responsible for adhering to all Processes related to Operations  - IM/PM/CM/ and RCA
• Perform periodic Governance reviews with Operator Team and KPI/SLA sign offs with them
• Co-ordinates with various internal stake holders for all execution & delivery
• Manage Local Operations teams & Review customer feedback with team
• Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
• Maintain integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
• Develop and implement plans to improve Total Customer Experience
• Attend customer meetings as required i.e. CAB, operational review meetings
• Ensure new services are successfully integrated into “steady state” with minimal impact to existing customer service levels

Educational Qualification    

• BE/ B Tech/M. Sc./MBA
• ITIL V3 Certified

Skills Required   

• Excellent knowledge managing 24x7 Operations for Telecom operator
• Good knowledge of mobile money and/or banking technologies & messaging /VAS Products
• Good knowledge of Managing Incident /Change /Preventive maintenance calendar
• Good communication skills [written, verbal and presentation), ability to manage the customers.
• Good skills in Microsoft Office (esp. MS Project, MS Office).
• Experience in financial application implementations.
• Interpersonal and team management skills.
• Ability to Travel in short notice

Mandatory Work Experience  

• 12 Years of Experience in IT Banking Applications or Mobile Payments
• Previous exposure in IT Departments of Financial Institutions (Applications-end)

Location of Posting: Dar Es Salaam, Tanzania

Application

Email to jobs@genesisconsult.net with Subject Title as “ Group Manager.”